Satisfaction guarantee and commitment to our suppliers_
We consider quality and continuous improvement to be a differentiating factor and a valuable asset . A living commitment that directly impacts our customer satisfaction. A continuous effort, necessary to achieve a more efficient and productive organization, capable of resolving situations and learning from experience.
In our relationship with our suppliers, we have made a series of commitments that guarantee our company's Quality, Environmental, and Safety standards. These commitments are established for their selection, monitoring, and evaluation.
If any incident occurs at any time during this process, it will be reported and taken into account in your approval as a supplier.
ALTIA is a company specializing in the design, development, implementation, integration, and maintenance of IT systems, consulting in information and communications systems, IT personnel provision, IT license management, and IT Services and Training management.
ALTIA considers quality, environmental management, information security, IT service management, business continuity, and continuous improvement to be differentiating and valuable elements. Continuous improvement in all its processes will be a differentiating feature for the development of solutions and services, which directly impact the improvement of service quality for our customers. The necessary efforts are being made to achieve a more efficient, resilient, and productive organization, capable of resolving situations and learning from its own experience.
ALTIA's general process improvement policies are:
- Standardize the processes used for the development of products and services provided by ALTIA
- Optimize the capacity and knowledge of project team members
- Improve internal efficiency and productivity
- Improve the quality of products and services delivered to customers
- Provide the organization with a series of methodologies, tools and best practices for software development and service execution, with the aim of achieving a full commitment to delivering value and quality to customers, adopting CMMi-DEV 1.3 as a reference model to complement ISO 9001, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO 22301, ISO/IEC 20000-1 and ISO 14001, GHC Protocol and compliance with Royal Decree 311/2022, which regulates the National Security Scheme.
- As a result of all the above, ALTIA adopts the following principles of action:
- Establish continuous improvement objectives and goals, which will be applied to your most relevant processes with the aim of capitalizing on the experiences and best practices gained, and facilitating their positive impact on the execution of your projects and the provision of your services.
- Educate, engage, and motivate all Company personnel in continuous improvement to achieve their proactive collaboration, which fosters and promotes productivity and quality delivery.
- Comply with all laws and regulations affecting the Company in the areas of quality, environmental management, information security, business continuity, and IT service, as well as those requirements to which the Company subscribes, including budget and accounting policies, information security, configuration, and delivery.
- Commitment to protecting the environment and our surroundings through actions and measures aimed at preventing any type of disruption that could arise from our activities, especially in relation to waste production and energy consumption, through efficient use. Thus, we are committed to minimizing greenhouse gas (GHG) emissions generated by our activities and workplaces.
- Strive to establish the best possible working environment, focusing on continuous improvement as the basis for better service delivery.
- Promote communication channels with our customers so they can send us any questions or suggestions that can be implemented in our system, thereby exceeding the expectations created by the perception of our services.
- Gain real-world visibility into the situation, the state of global security, and the risks and potential impact on the business.
- Define corporate safety and environmental guidelines based on regulatory development.
- Implement and publish a corporate culture regarding safety and the environment.
- Plan and monitor services, improving their effectiveness and efficiency.
ALTIA's management will foster an active commitment to improving the quality and environmental management of our services and is committed to providing the company with the necessary resources to meet its stated objectives.
ALTIA has obtained the certificate of compliance with the National Security Framework from their information system to provide:
- Data Processing Centre services (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (DPC, hardware infrastructure, operating systems, databases and applications).
- Data communications and user support for these services, whether in cloud mode (onpremise or in third-party infrastructures).
- Information systems: include the application named “Altia Mercurio, la contratación electrónica ®”, service for the integrated management of the contracting process by electronic means, including the publication of specifications, receipt of offers, management of the opening of offers, management of the award and signing of the contract; and CVO app (Click Virtual Office), platform for building remote citizen service delivery, including appointment management, resource management, citizen notifications, document interchange, and videoconferencing.
The National Security Framework (ENS), designates the security policy that must be applied in the use of electronic tools. It is established by the required values and requirements for an appropriate protection of the information and it will be implemented to ensure the access, integrity, availability, legitimacy, confidentiality, tracking and data conservation, information and services will be applied in technologic resources.
ALTIA has obtained the certificate of compliance with the National Security Framework from their information system to support the provision of services: design, development, implementation, integration and maintenance of computer systems.
The National Security Framework (ENS), designates the security policy that must be applied in the use of electronic tools. It is established by the required values and requirements for an appropriate protection of the information and it will be implemented to ensure the access, integrity, availability, legitimacy, confidentiality, tracking and data conservation, information and services will be applied in technologic resources.
ALTIA is SAP® Certified in SAP HANA® Operations.
As a SAP HANA® Operations partner, Altia offers solutions based on the SAP HANA® platform with high-quality service level agreements. The SAP HANA® Operations certification represents another step ahead in Altia's qualifications roadmap, reinforcing its commitment to offer the best service in SAP® environments.
ALTIA was certified in the regulation UNE-EN ISO 9001:2015 by Applus+.
The applied field certification ISO 9001 is:
- Design, development, implementation, integration and maintenance of computer systems.
Support services and administration of computer systems. - Consulting and training in information and communications systems.
- Technical support services.
- Management of computer licenses.
- Data Processing Centre services (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (DPC, hardware infrastructure, operating systems, databases and applications), data communications and user support for these services (whether in cloud mode, on-premise or in third-party infrastructures).
ALTIA was certified on the regulation UNE-EN ISO 14001:2015 by Applus+. The applied field certification ISO 14001 is:
- Data Processing Centre services (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (DPC, hardware infrastructure, operating systems, databases and applications), data communications and user support for these services, whether in cloud mode (onpremise or in third-party infrastructures).
ALTIA was certified in the regulation UNE-ISO/IEC 20000-1:2018 by Applus+.
The activities of the application system of IT service management in the UNE-ISO/IEC 20000-1:2018 are:
Service Management System for Data Processing Centre services (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (DPC, hardware infrastructure, operating systems, databases and applications), data communications and user support for these services, whether in cloud mode, on-premise or in thirdparty infrastructures, according to the service catalogue of 03/04/2024.
ALTIA is certified to UNE-EN ISO 22301:2020 by Applus+.
The business continuity management system for Data Processing Centre services (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (DPC, hardware infrastructure, operating systems, databases and applications), data communications and user support for these services, whether in cloud mode, onpremise or in third-party infrastructures.
ALTIA is certified to ISO/IEC 27001 by Applus+. For the following activities of:
The information security management system that supports Data Processing Centre services (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (DPC, hardware infrastructure, operating systems, databases and applications), data communications and user support for these services (whether in cloud mode, on-premise or in third-party infrastructures), in relation to the statement of applicability v17 of 11/02/2025.
ALTIA is certified to ISO/IEC 27017 by Applus+.
The information security management system that supports Data Processing Centre services (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (DPC, hardware infrastructure, operating systems, databases and applications), data communications and user support for these services (whether in cloud mode, on-premise or in third-party infrastructures), in relation to the statement of applicability v17 of 11/02/2025.
ALTIA is certified to UNE-EN ISO/IEC 27018 by Applus+.
The information security management system that supports Data Processing Centre services (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (DPC, hardware infrastructure, operating systems, databases and applications), data communications and user support for these services (whether in cloud mode, on-premise or in third-party infrastructures), in relation to the statement of applicability v17 of 11/02/2025.
ALTIA has accredited the adequacy of its integrated quality management system and its production processes to the CMMI Development model at maturity level 3. The scope of the assessment covers development and maintenance projects of software systems and products. Maturity level 3 includes the following areas:
- Process management.
- Project management.
- Engineering.
- Support.
MERCURIO, the Altia’s e-Procurement and e-Tendering platform, has been found COMPLIANT in the compliance audit regarding the Spanish Royal Decree RD 4/2010 on the National Interoperability Scheme, as well as the Technical Standards that develop it.
These regulations include a number of conditions to facilitate the organisational, semantic and technical interoperability necessary to enable the cooperation of public administrations in the provision of digital administration services, in order to jointly structure a legal framework, cooperation and services.
The Greenhouse Gas Report of ALTIA. Year 2024, dated July 2025, ratified by Applus+, complies with the requirements of the Greenhouse Gas Protocol Corporate Standard (GHG Protocol).
Registry of carbon footprint, offsetting and CO2 removal - Ministerio para la Transición Ecológica y el Reto Demográfico
It includes the activities related to the Data Centre Services (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (data centre, hardware infrastructure, operating systems, databases and applications), data communication and service user support, hosted on cloud, on-premises or on third-party infrastructures, developed by Altia Consultores, S.A., EXIS Inversiones en Consultoría Informática y Tecnología, S.A., Altia Consultores Agencia en Chile, Noesis Global SGPS,S.A., Consultadoria em Sistemas Informáticos, S.A., Bilbomática, S.A., y Wairbut, S.A. in 27 locations.
Registry of carbon footprint, offsetting and CO2 removal (in spanish)
